We conduct consultations to help ensure that the correct services are being provided for your desired look and your hair type, we use the photos you are asked to provide to ensure we have the correct hair colour and texture available for you inside the salon.

We have 3 ways for you to book an appointment within the salon:

1. Call the salon to get booked in. This option is for rebooking customers.

2. Download our booking app register and self-book.

3. Visit our website booking page here to self-book.

Yes, you will get a confirmation text and email at the point of booking and another 48hrs before your booking.

All appointment times vary based on services you are having and your own hair volume, i.e a texture release could be 2hrs for most, however it could be up to 3hrs for someone with very long thick hair, this is the same for extensions. A half head takes less time than a full head.

When booking your services your confirmation email will give you the start and finish time for your full booking

Half head Vs Full head

Half head extensions are normally to only add volume and keep extensions at your natural hair length, if you require extensions longer than your own hair you might want to have a full head for a more natural blend.

Unfortunately, we are an appointment-only salon, but give us a call in the morning on the day you wish to attend to see if we have any cancellations.

To reschedule please call the salon or WhatsApp messages us on 02038667777 or 07985141859 to change your booking at least 48HRS before your appointment.

Cancellations should be made 48hrs before your appointment date/time. If cancelled after this time we will keep your deposit and you may also be asked to pay 100% for your next booking upfront.

We charge £15 for every 15 minutes you are late if you arrive more than 1hr late we could refuse to serve you and your appointment will be cancelled without returning your deposit.  

Call the salon directly and ask to speak with the salon manager or a senior stylist, let them know your concerns and we will try to resolve it together.

Salon: we take card payments, apple pay and bank transfer only. We ask that you do NOT pay in cash and we no longer accept PayPal payments in the salon.

Online Shop: we accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by Stripe, PayPal or Amazon Pay. If you decide to use either of these three methods, you’ll be taken to either the Stripe, PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

We take a 30% deposit for all bookings in the salon this is taken at the point of booking. We no longer take a £50 deposit payment.

Salon: Appointment deposits are refunded 2-6 hrs after your booking has been cancelled. You must cancel 48hrs before your appointment.

Online Shop: You will need to email shop@houseofhairuk.com requesting a refund and explaining the reason why. We only issue refunds for orders that are incorrect or damaged.

We aim to process online shop refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

We do not issue refunds if your order has been dispatched and/or you have changed your mind. You will need to return the package to us unopened, once it arrives and has not been opened or changed in any way we can issue a refund.

A silk press is a deep conditioning treatment that helps to loosen and moisturize your hair followed by a blow-dry and straightening.

How long it lasts varies based on your hair and lifestyle if you tend to sweat a lot in your head and are very active your hair could revert back faster.

If your hair is damaged it may not last as long until your hair is healthier.

If your hair is already breaking and unhealthy, the heat from the straightening could make it worse even without heat.

It is a semi-permanent straightening system that helps to smooth your natural hair while still maintaining its natural curl when wet. It uses amino acid and conditioning agents to loosen your curl pattern to 2-4 months this is not a keratin formulated product.

According to Avlon the lasting time for a texture release is 2-4 months, however, we find that the time varies based mainly on lifestyle and home care.

If you have any hair or scalp conditions it is not advised to have a texture release treatment as the amino acid in step two can make some conditions worse, such as Psoriasis or eczema.

We advise that you wait 4-6 months before having a texture release or focus the texture release only on the root area of your hair not over the relaxed hair although Avlon do state that it is safe to do so we find it can leave your relaxed hair dry.

Please check out our service page that lists all the single stand and wefted extension methods we offer.

We advise having a silk press, texture release or keratin treatment to smooth your hair while wearing extensions. This is to avoid your hair reverting back to curly while wearing the extensions.

Yes, the hair extensions are human hair they can be coloured as well as use heat on them. We advise you to treat hair extensions as you would your own hair.

We advise that you avoid all products with high in sodium and sulphates as the salt levels can leave your own hair and hair extensions very dry and will break your extensions over time.

Yes, but only a small amount just to keep your hair moisturized. In addition use hydrating shampoo and conditioners to keep moisture in your hair from the point of washing.

All our hair bundles i-tip, tape or weft come in 100gram or stands per bundle.

The most common method of extensions for ladies with thin/fine hair are ultra tips however these only come in straight hair.

Mylynx flat wefts and invisible flat wefts can be installed in various hair textures.

There are a few reasons why you might have been told this. The most common reason at House Of Hair UK is the length of your hair.  If your hair is curly and you want curly extensions it must be 8” in length or longer to get a natural blend, if your hair is straight it must be 5” to ensure a natural blend.

After having your silk press, relaxer or texture release it is most likely that only kinky straight and yaki textured hair will blend with your natural hair.

Yes, you can, HOWEVER… you must provide hair that matches your own natural hair colour and texture. You may be refused services if this is not the case as we want to ensure you have safe, but also natural-looking extensions.

All customers are provided with a HairCare guide after their appointment this will be sent in a digital form.

You should be washing your hair once a week for European hair and every other week for Afro hair.

You can wash your hair more than recommended above, however, constant washing leaves your hair and hair extensions dry and they could rub on each other and create friction leading to thinning of your natural hair. Also, constant blow drying can pull on your hair and can make extensions become very lose.

If you leave your hair to air dry it could tangle and create matting around the weft or tips of the extensions. In some extreme cases, this has led to having to cut your hair and extensions in order to remove knotting.

• Use a firm bristle brush that does not have balls on the ends, and section your hair into 4-6 sections.
• Start brushing from the ends of your hair holding the root area to avoid pulling on your root
• Brush up to the middle section then the root of your hair, be sure to brush over the top of your extensions at the root this helps to detangle your hair and the extensions at the root.

We offer international shipping using UPS, DHL and royal mail please see our shipping info here.

Please allow 5-7 days for your order to arrive however we do expect it to arrive before this time. You can follow/track your order using the tracking number provided in the email.

Please allow 5-7 days for your order to arrive however we do expect it to arrive before this time. You can follow/track your order using the tracking number provided in the shipment notification email or SMS.

Don't worry, we reserve new stock every 3-4 weeks.

We have four different training options available

• Group masterclasses are normally held in London these classes are 10-15 students and often cover 2-3 different extension methods, hands-on classes with a certificate given on completion.
• Train in London or at your location with additional travel and communication free, this is only offered to those learning 3-4 methods of extensions with us
• Salon or country invited training, you can invite the house of hair UK trainers to your salon or country to deliver in-house training of aour master class.
• Check out our virtual class houseofhaireducation.com we have a wide range of online virtual classes